[Cable Detection Equipment Supplier]Actively serve customers, so that users are truly satisfied

Actively serve customers, so that users are truly satisfied

Cable Detection Equipment Supplier shares that in the process of after-sales service of cable products, we often encounter such users. After they buy cable products, they will often suffer from early power failure due to improper construction or use. As some users do not have the ability to detect cable faults on site, they often require cable manufacturers to assist in on-site fault location and cause analysis. The service personnel who have conducted cable fault location on site all have such experience. To ensure the service quality of cable fault troubleshooting on site, after-sales personnel should make the following preparations.

Actively communicate with users in a comprehensive and effective manner, fully understand the actual situation of on-site faults, and prepare all kinds of inspection equipment before departure. Carry a digital camera when necessary. Laptop and usb flash drive, etc.

At present, the professional cable fault detection equipment purchased from the market is divided into high-voltage and low-voltage parts, and the equipment needed to carry may be different for different types of cable faults on site. If we do not fully understand the situation on site before departure, and carry inadequate or incomplete equipment, it will greatly delay the cable fault repair time on site, causing greater economic losses to users. This situation may have little impact on short range services, but the delay for long distance fault location technology services can be considerable. Greatly affected the actual service effect of the cable.

As a field service personnel,Cable Detection Equipment Manufacturer points that only with excellent cable fault location and fault cause analysis and judgment ability, cable line field test technology and practical experience and skills in the installation of accessories, can quickly and effectively help users timely troubleshoot the line fault, truly make users satisfied.